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Thank you for choosing Porta. We strive to provide you with high-quality clothing and exceptional service. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns:
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it.The item must be in its original packaging, including all tags and labels.
2. Timeframe for Returns:
You have 14 days from the date of delivery to initiate a return. After this period, we cannot accept returns.
3. Non-Returnable Items:
Items marked as final sale or clearance are not eligible for return.
4. How to Initiate a Return:
To initiate a return, please contact our customer support team at portastudioco@gmail.com.Provide your order number and the reason for the return.
5. Return Shipping:
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
We recommend using a trackable shipping method for your return to ensure its safe arrival.
6. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to the original payment method within 5-10 business days.
Please note that shipping fees are non-refundable.
7. Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 14 days of receiving the order. We may require photos or other evidence of the damage/defect to facilitate the return process.
9. Policy Changes:
Porta reserves the right to modify or update this return policy at any time. Any changes will be posted on our website. By making a purchase from Porta, you agree to adhere to and accept the terms of this return policy. If you have any questions or concerns regarding our return policy, please contact us at portastudioco@gmail.com.
Thank you for your understanding and support.
Sincerely,
Porta
portaapparels.com.au
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™